What we store
- Your conversations. The questions you ask, the answers you receive, and the steps our system took to find them (which laws it looked up, which sources it read). Every conversation is stored — this is how we improve the service for everyone.
- About uploaded documents: the file itself is never stored.If you upload a notice, letter, or agreement, it is read once to answer your question and then discarded. We keep only the file's name, type, and size.
- Technical details. Timestamps, language setting, and error information — used to keep the service working.
- If you sign in with Google: your account details. When you choose to sign in, we store your name, email address, and profile photo from your Google account and link your conversations to it, so your history follows you across devices. Free questions and answers can be used anonymously. Signing in is required to save or claim a matter and to buy or re-download a paid document kit.
- If you start or complete a purchase: payment records. We store the Razorpay order ID and, when available, payment ID, along with the amount, currency, payment status, and relevant timestamps. These records let us confirm captured payment, unlock the kit, show a receipt in Purchases, support re-downloads, and investigate delivery or refund issues.
- If you contact support: your request. We store the message, any payment reference or reply email you choose to provide, its eight-character ticket reference, status, and timestamps so the founders can investigate and respond. The public ticket lookup returns only the reference and status — never your message, email, or account details.
What we don't do
- We don't sell or share your data with advertisers.
- We don't require sign-in for a free question and answer. An account is required only for account-linked features such as saving, claiming, buying, and re-downloading a kit.
- We don't publish your conversations. A conversation becomes visible to others only if you create a share link yourself.
- We don't receive or store your card number, CVV, UPI PIN, OTP, bank password, or other payment credentials. Razorpay collects and processes those details in Checkout.
Where your data lives
Conversations are stored in a managed database. To generate answers, your messages are processed by the AI provider configured for the service, subject to its data-handling terms. Razorpay processes Checkout and payment transactions. Identifying details like phone numbers are masked before questions are used in any internal analysis.
Your chat history
If you are not signed in, your chat list lives only in this browser. Clearing your browser data or switching devices loses that list — the conversations stay safely stored on our side, but there is no way to browse them again without an account.
If you sign in, your conversations are linked to your account and follow you across devices. Signing out clears them from the device you are on — they stay in your account and come back when you sign in again — so it is safe to use Jaano Haq on a shared or borrowed device.
Deletion
Want a conversation or everything you've asked removed? Create a support ticket. We will remove data we are permitted to delete; limited transaction records may need to be retained where required for payment, tax, fraud-prevention, or legal obligations.
Payments and purchase policies
Read the purchase terms, refund policy, and digital delivery policy before paying.
Free legal help
For free legal aid, contact your District Legal Services Authority or call 15100 (NALSA helpline).